In-Sync Customer Service Workshop
"For Happy Customers and Greater Profits."
You can have the best product in the world, but if you don't give great service to your customers, they won't come back to you. Not only that, they will tell several others why they are unhappy with you. On the other hand, if you do give fabulous service, you will have the best advertising in the world - word of mouth advertising by happy customers!
In this workshop, you will:
DISCOVER the strengths and weaknesses of your natural behavioral style.
GAIN powerful INSIGHTS into the needs and motivations of your customers.
LEARN how to put customers at ease.
IDENTIFY how to positively respond to customer concerns and influence outcomes.
DESIGN a customer service action plan to positively affect customer interactions.
2-day (Premium), 1-day or 2 half-days (Essentials)
Some participants' comments:
"Amazing how so much can be learned in such a short time. I now have something to make me work better with other people."
"I found the subject matter very important to our people in the company. It will help me change my perceptions of the people around me."
Chemical Division of a Corporation
"My experience today (gave) good material to reinforce my relating with people
in a more effective way."
Businesswoman with inspiration!